How to Choose the Right Managed Service Provider: 10 Critical Considerations
Selecting the right MSP is vital for your IT infrastructure’s smooth operation and security. Here are the top 10 factors to consider:
- Comprehensive Services: Ensure the MSP offers a wide suite of services aligned with your needs, including:
- 24/7 monitoring and support
- Genieall staffs our service 24x7x365. No matter when – you get support.
- Help desk support with defined response times
- Genieall measures all our support requests for both response and resolution times as part of our comprehensive QA program.
- Network management
- Genieall has several highly skilled network engineers on staff to ensure your networks are functioning at their best.
- Robust cybersecurity solutions (threat detection, firewalls, endpoint protection, vulnerability assessments)
- Genieall takes a security-first approach. While this approach can make for more effort, the confidence that it inspires is worth it.
- Data backup and disaster recovery (BDR)
- Genieall is always considering a worst-case scenario and is prepared to address it.
- Cloud services management
- Cloud is the “NOW” way, and Genieall has fully embraced it for us and our customers.
- IT consulting
- At Genieall, we know your business will change over time and we work with you to meet those changes head-on.
- Compliance assistance where required
- Genieall has over a decade of experience with ISO, NERC SIP, and other compliance standards, we will work with you to ensure that your business is compliant with the standards applicable to you.
- Genieall has over a decade of experience with ISO, NERC SIP, and other compliance standards, we will work with you to ensure that your business is compliant with the standards applicable to you.
- 24/7 monitoring and support
- Proven Expertise and Experience: Look for a provider with a strong track record, relevant industry experience, and client testimonials or case studies. Check for certifications and partnerships with reputable technology vendors.
- From Non-profits, to Manufacturing, to Health, to Critical Infrastructure and Energy – Genieall has seen it all. However, we are always prepared to say “No” if the “fit” is not right. Have a look at our profile on Clutch, a platform with verified reviews. Our clients are our best marketing. Genieall prides itself on being technology agnostic, we recommend that, which best fits your needs.
- From Non-profits, to Manufacturing, to Health, to Critical Infrastructure and Energy – Genieall has seen it all. However, we are always prepared to say “No” if the “fit” is not right. Have a look at our profile on Clutch, a platform with verified reviews. Our clients are our best marketing. Genieall prides itself on being technology agnostic, we recommend that, which best fits your needs.
- Robust Security Measures: Cybersecurity is critical. The MSP should demonstrate a security-first approach with clear protocols, experience in threat prevention and handling, knowledge of relevant compliance standards, and a defined incident response plan.
- Absolutely a fact for Genieall. Our continuing ISO 27001 certification is a testament to our commitment to a security-first approach. Genieall is always reviewing our processes and submitting them to comprehensive internal and external audits as part of the ISO certification. Genieall’s incident response team is a seasoned group that is always ready to address threats. Whether it is NERC SIP, ISO, SOC, GDPR, HIPPA, MSSPA Genieall will work with you to ensure you are compliant. Genieall has a comprehensive IRP that is regularly reviewed and updated as part of our ISO 27001 certification.
- Absolutely a fact for Genieall. Our continuing ISO 27001 certification is a testament to our commitment to a security-first approach. Genieall is always reviewing our processes and submitting them to comprehensive internal and external audits as part of the ISO certification. Genieall’s incident response team is a seasoned group that is always ready to address threats. Whether it is NERC SIP, ISO, SOC, GDPR, HIPPA, MSSPA Genieall will work with you to ensure you are compliant. Genieall has a comprehensive IRP that is regularly reviewed and updated as part of our ISO 27001 certification.
- Proactive Approach: The best MSPs prevent problems. Seek a provider offering proactive monitoring, regular system health checks and updates, and strategic IT planning aligned with your business goals.
- At Genieall we have a dedicated Proactive Management Team to ensure we anticipate issues and head them off. Regular monitoring and patching are core competencies at Genieall. Organizations are not static entities, Genieall works with our clients to ensure that we address the needs of today and tomorrow.
- At Genieall we have a dedicated Proactive Management Team to ensure we anticipate issues and head them off. Regular monitoring and patching are core competencies at Genieall. Organizations are not static entities, Genieall works with our clients to ensure that we address the needs of today and tomorrow.
- Clear Communication and Reporting: Effective communication is key. The MSP should have clear communication channels, provide regular service updates, and offer transparent reports on key metrics.
- Genieall employs best-of-breed technologies to ensure that we are easy to reach, support responses are well communicated and documented, and our team is well trained in customer service. Genieall employs several mechanisms to ensure our customers are never in the dark, including our comprehensive Client Access Portal. Genieall prepares regular reports for our customers to inform them on key metrics and activities.
- Genieall employs best-of-breed technologies to ensure that we are easy to reach, support responses are well communicated and documented, and our team is well trained in customer service. Genieall employs several mechanisms to ensure our customers are never in the dark, including our comprehensive Client Access Portal. Genieall prepares regular reports for our customers to inform them on key metrics and activities.
- Scalability and Flexibility: As your business evolves, your MSP should adapt. Ensure they can scale services up or down and offer customizable service plans.
- Genieall holds regular reviews of our engagements to ensure they are right-sized and reflect the current reality. Genieall’s simple service offering and pricing can always be customized to accommodate your unique needs.
- Genieall holds regular reviews of our engagements to ensure they are right-sized and reflect the current reality. Genieall’s simple service offering and pricing can always be customized to accommodate your unique needs.
- Defined Service Level Agreements (SLAs): SLAs should clearly outline performance expectations, including guaranteed uptime, response times, resolution times, and defined metrics with potential penalties.
- SLAs and SLOs are backed into our agreements.
- SLAs and SLOs are backed into our agreements.
- Transparent Pricing: Understand the MSP’s pricing model, ensuring a detailed breakdown of fees with no hidden costs and clear terms for additional services.
- Genieall has simple plans that can both bundle and itemize services. All agreements have a clear Statement of Work to ensure that when something comes up outside of the scope – it is easy to understand. Additional services and our T&M terms are clearly spelled out in Genieall contracts.
- Genieall has simple plans that can both bundle and itemize services. All agreements have a clear Statement of Work to ensure that when something comes up outside of the scope – it is easy to understand. Additional services and our T&M terms are clearly spelled out in Genieall contracts.
- Strong Customer Support: Reliable and responsive support is crucial. Evaluate their availability, responsiveness, professionalism, and support channels.
- Genieall has a 24x7x365 Service Desk with trained professionals and a comprehensive QA process to ensure we are both responsive and reliable.
- Genieall has a 24x7x365 Service Desk with trained professionals and a comprehensive QA process to ensure we are both responsive and reliable.
- Cultural Fit and Partnership Approach: Choose an MSP that understands your unique needs, proactively offers solutions, and is easy to collaborate with, acting as a true partner in your business’s success.
- At Genieall our customers are also our partners. We take the time to learn your business and your personalities so that your support call isn’t to some faceless call center but to a knowledgeable and helpful friend.
While location (local vs. national) offers different advantages, the best MSP ultimately aligns with your specific needs, provides reliable and comprehensive services, prioritizes security, and acts as a trusted partner in managing your IT.
Genieall effortlessly straddles both these paradigms. Our customers range from small, local businesses to large, publicly traded, multinationals.
Ultimately, the best MSP is the one that best aligns with your specific business needs, provides reliable and comprehensive services, prioritizes security, and acts as a trusted partner in your IT management.
You can feel confident that when you reach out to Genieall for your IT Services need that we will have you covered and will be able to make your IT wishes come true.
About Genieall
Incorporated in 2012, Genieall Corporation is a privately-owned Canadian IT Services and Consulting company. Being an ISO 27001 certified organization, Genieall provides managed and IT consulting services to companies in the Energy, Manufacturing, Construction, Health Care, and Finance verticals.
Genieall understands that IT infrastructure is fundamental to your business. For that reason, Genieall typically establishes trust with our clients by demonstrating our capabilities.
This is usually accomplished through a small engagement, urgent support requirement or consultation.
From there, our customers look to expand the support service to include both project and operational support using our Rightsourcing Model. (using the right balance of internal and external resources)
Throughout the process, Genieall’s culture of transparency, Customer-First approach along with our service model help us to establish and maintain trust.
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